FAQ


1. How long does it take to complete my order?

2. What is a "proof"?

3. Why do I need to look at a proof if I've already given you everything?

4. Do I still need to approve a proof if I supply an electronic file?

5. How do I go get an estimate?



How long does it take to complete my order?
Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

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What is a "proof"? A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

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Why do I need to look at a proof if I've already given you everything?
Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

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Do I still need to approve a proof if I supply an electronic file?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

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How do I go get an estimate?
We would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

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